Overview
Workflow automation reduces manual effort by performing actions automatically.
Steps
- Navigate to Setup > Workflow Rules.
- Click Create Worflow.
Enter:
- Choose Module
- Chose Trigger and Condition
- Add actions i.e. Create tasks, webhook, send email, send WhatsApp.
- Assign an owner.
- Save.
Examples
- Lead assignment
- Follow-up reminders
- Email notifications
- Task creation
Benefits
- Improved efficiency.
- Faster response times.
- Consistent processes.
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