How to Add Ticket in WeekMate HRMS

How to Add Ticket

Overview

The Ticket System in WeekMate HRMS allows users to raise requests, report issues, and track them until they are resolved. Each ticket includes details such as the subject, priority, category, and assignee, making it easier to manage requests and ensure timely resolution.

Once a ticket is created, it appears in the dashboard, where you can monitor its status and follow its progress throughout the resolution process.

Before You Begin

Before creating a ticket, make sure:

  • You are logged in to your WeekMate HRMS account.
  • You have access to the Tickets module.
  • You have the necessary details about the issue or request you want to submit.

Steps

  1. Log in to your WeekMate HRMS account.
  2. Navigate to the Tickets section.
  3. Click Add Ticket.
  4. Enter the Subject to provide a brief summary of your request.
  5. Add detailed comments describing the issue or requirement.
  6. Select the appropriate Priority based on the urgency of the request.
  7. Choose the relevant option in the Related To field.
  8. Assign the ticket to the responsible person.
  9. Review all the entered information.
  10. Click Save to create the ticket.

The ticket will be added successfully and will appear in your dashboard, where you can track its status and monitor progress until it is resolved.

Video Tutorial

Watch the video below for a complete walkthrough of creating a ticket in WeekMate HRMS.




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